Installing the Leads Manager Live Chat widget on client websites is one of the easiest ways to generate leads without ad spend.

Where traditional live chat often results in a bad user experience due to lengthy response times, the HighLevel chat widget excels as it opens up a 2-way SMS chat, freeing the user to leave the website but continue the conversation!

The widget installation is simple and requires no development knowledge or technical skills.

Chat Widget Attribution

Viewing The Traffic Source For Web Chat Conversations

1. View Chat Widget Source On Contact Detail Page

When a contact initiates a conversation via a Live Chat widget, you will see that event displayed in the Activity Tab on the Contact Detail page in Contacts.

Clicking the clipboard icon will open up the form submission (aka the initial message they entered into the Chat Widget) where you can view more information including the source (Organic Search, Direct Traffic, etc.).

2. View Chat Widget Source In Form Submissions

You can also view the traffic source for conversations initiated via the Live Chat widget by going to Marketing > Form Builder > Submissions Tab and then selecting “Widget Form” from the Chat Widget section of the Form Selector drop down.

Notes:

Yes, attribution will work for Live Chat Widgets that you’ve added to non-HighLevel websites, including sites you use the LeadConnector WordPress Widget on.
Attribution may not work for some iOS users or any users who have privacy mode turned on as it blocks the cookie.

FAQs

The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup.

Can I create multiple chat widgets in a sub-account?

No, each sub-account comes with one webchat widget. If you are looking to a multi-location chat widget its best to

How to Add It to Your Pages in Minutes and Chat Widget Attribution